Architected an AI-driven personalization platform that reduced forecasting errors by 44% and increased active member spending by $26 per user. Added seven additional days of platform engagement per user. Engagement score grew by 55 pts. Engineered predictive models to align user interactions with proactive, tailored offers, directly driving measurable financial growth.​

Three-month embedded engagement to build GEO capability from the ground up — masterclass, priority question definition, GEO tool deployment, content stack rebuild, cross-functional operating model. In six months the brand reached #1 on AI Search in the focus country on the priority topic — measured on share of voice and citation rate across ChatGPT and Gemini. Working model fully adopted post-handover.

Spearheaded human capital strategy for the carve-out and sale of GE Capital’s finance division; aligned total rewards and employment terms to achieve 90% employee retention and seamless operational continuity.​

Built and executed enterprise‑wide technology strategy across seven resort campuses and 45+ operating companies — spanning resorts, theme parks, water parks, cruise, golf, real estate, sales, and entertainment. Delivered unified ERP and CRM platforms, modernized property management, POS, central reservations, ticketing, and call‑center systems, and drove a full digital transformation that enabled significant operational scale and supported unprecedented revenue and guest‑volume growth.​